• 125 Townpark Dr
    Suite 300
    Kennesaw, GA 30144
  • Monday-Friday
    8:00 am - 5:00 pm
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Answers from the experts!

Frequently Asked Questions

These are the most frequently asked questions about HVAC, Sizing, and More. Please feel free to contact us if you don’t see your question answered below.

  • General Questions
  • Mechanical Questions

What is the life expectancy of my HVAC system?

How often you run your system, the system’s age, its make and model, and whether or not it was serviced regularly over the course of its life can all play a significant role in how long your system will last. Most air conditioning systems will last approximately 15 years.

Do you provide free estimate on repairs?

We charge $85.00 for a diagnostic fee.

What is the difference between a free estimate and diagnostic?

Free estimates are provided for system replacements. If we have to perform any Diagnostic work for you there is an $85.00 dollar Diagnostic fee.

How much is your diagnostic fee and what does it cover?

The diagnostic fee is 85 dollars. It covers most diagnosis's for faults in your comfort system.

Can my diagnostic fee be applied toward the cost of my repair?

Absolutely our Technician will give you options to take care of your issues and your diagnostic fee will go towards the repair if you do choose one. If you do not choose a repair option $85.00 will be billed.

How long are your time frames? Why are they so long and can you provide a more accurate time?

We set our appointments in windows of 2 hours. Our technician will send you a message through our system notifying you when he is on his way.

What services do you provide?

Heating and Air Conditioning Commercial and Residential. Service, Repair and Installation. Planned Maintenance.

What is included in your maintenance package?

With Top Shelf Maintenance Program you will have an experienced technician inspect your systems over all safety, mechanical, electrical, and performance. We will clean the condenser once a year. Clear your drains. Tighten up and adjust any loose connections. Check heating and cooling systems seasonally.

What is a seer rating?

SEER stands for Seasonal Energy Efficiency Ratio. This is a performance rating of your comfort systems efficiency. To make it easy think of the gas mileage of a car, the higher the rating the better!

What is a Ton?

The tonnage of an HVAC system is a measure of the systems Capacity. One ton is equal to the amount of heat required (288,000 Btu) to melt one ton of ice in a 24-hour period.

What is the difference bettween a heat pump vs Air Conditioner

While heat pumps and conventional air conditioners differ, they rely on the same principals to condition inside air temperatures. ... The main difference between the two systems is that a heat pump can reverse the process by switching the function of the evaporator and condenser coils to raise inside temperatures.

What is BTU?

B-T-U. The acronym stands for British Thermal Unit, which is the unit used to measure thermal (heat) energy. Specifically, it is the amount of energy needed to raise 1 pound of water 1°F at sea level.

How often should i have my HVAC serviced?

We recommend a over all inspection on your system in the spring and one in the fall. You want to make sure it is in Top shape before it handles the work load of extreme weather conditions.

When is it time to replace your ac system?

If your system is over 15 years old it is coming time to plan for a replacement. Also if you are doing frequent repairs it is recommended to consider a replacement.

The Level of Comfort
and Service You Deserve!

The Level of
Comfort and Service
You Deserve!

Already know what you need? Bring out your technician right now, and be sure to check out our special offers.

Already know what you need? Bring out your
technician right now, and be sure to check out
our special offers.

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